Customer Feedback
Tell us What You Think.
And We’ll Show You how We Can Improve.
Customer feedback is vital to us in so many ways including:
- How we performed on our last service call
- Our ability to improve and better serve you
- Keeping the lines of communication open
- Learning about your service needs and suggestions
- And more
So please take a few moments to complete this online survey.
If appropriate, a member of our staff will get back to you promptly. Further, we promise that the answers you provide will be kept completely confidential to ensure your privacy.
Customer Survey
On a scale of 1-10, please rate us in each of the following. If and where we do not rate a 10, please tell us how we can achieve that goal in the “comments” box below.
- The professionalism and helpfulness of the person
who answered the phone when you called for service? Rating
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10
- The convenience (day and time) of the service call for you?
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10
- The technician’s arrival within the scheduled time frame?
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10
- The technician’s preparedness for the service call
(parts, tools, etc.)?
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10
- The technician’s listening and attention to your situation
and concerns before making recommendations?
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10
- The technician’s explanation of various options in
understandable terms?
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10
- The technician’s ability to complete the authorized work?
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- The technician’s respect for your property (protected and
cleaned up the work areas and left them as clean or
better than he found them)?
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- The technician’s explanation of work completed?
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- The technician’s explanation of the final invoice?
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10
- Your satisfaction with the quality of service received
for the price charged?
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10
How Did You Locate Us?
Please tell us how you obtained our number before your recent call for service (please check just one from the options below).
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